Mobile Application FAQ

General

• RK - How to recover my Anti-Theft PIN code when I forget mine or not working?
• How to manage my Robomow account?
• What languages does the Robomow App 2.0 support?

Compatibility

• Does the Robomow App 3.0 work with every Robomow model?
• Which mobile devices are supported by the iOS version of the Robomow App?
• Which Robomow models are compatible with the Robomow App 2.0?
• Which operating systems does the Robomow App 2.0 support?
• Which mobile devices are supported by the Android version of the Robomow App?

Downloading and Installation

• How to connect the RK or RT to the Robomow App?
• How do I reinstall the Robomow App?
• I'm getting a new Mobile Device. How do I move the Robomow App 2.0 and the mower settings to my new device?

Registration

• The previous owner is still registered as an owner of my robot.
• I have two mobile devices and I want to operate Robomow from both of them. How can I do this?
• How do I register the Robomow App?
• When I try to register, I get a "Registration Failed" message. What does this mean?
• Do I need to enter my mower's serial number manually during the registration process?

Connection with a mower

• Why does the App 2.0 require the PIN code for theft protection?
• How does the Robomow App connect with my mower?
• How many mobile devices can be connected to one mower simultaneously?
• What is the connection range of the Robomow App 2.0?
• I'm not able to connect to my mower with the Robomow App. What should I do?
• The range of the Robomow App in Remote Control mode seems to be much shorter than in other modes. Why?

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Robomow App Operation

• How do I change "Mower Options" settings in my mower via the Robomow App?
• How do I disable/pause automatic operation of the mower?
• How do I know if there is communication between the Robomow app and my mower?
• How do I change the "Lawn Options" settings in my mower via the Robomow App?
• What settings are available in the Robomow App, but not available in the mower, and vice versa?
• How do I know the next automatic departure time of the mower?

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Remote Control Function

• Why is manual mowing with the app no longer available in App 2.0?
• Where can I find the remote control function in the App 2.0?

App Settings

• What is the "Share Operational data" setting?
• Can I lock the Robomow App with a PIN code?
• How do I change the language in the Robomow App?

GSM Module

• RK / RT - How to turn on/off GSM notifications?
• RK / RT - How to test the robot GSM connectivity?
• What are the benefits of the GSM/RoboConnect(+) module?
• How fast will Push Notification will be Received after my mower stops?
• How can I ensure the push notifications are working properly?
• My GSM Module has been replaced. What do I need to do to make the new GSM Module work the same as the previous one?

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Known issues

• StopCovid App blocks BLE