Ask the previous owner to remove the robot from their account.
If this doesn't work please contact Customer Service and provide the proof that you are the owner of the robot.
The previous owner is still registered as an owner of my robot.
Ask the previous owner to remove the robot from their account.
If this doesn't work please contact Customer Service and provide the proof that you are the owner of the robot.
Comments
5 comments
Our previous RC 308 robomow has already removed yesterday
Dear Customer,
Thank you for contacting us. Your ticket has been created and a Customer Support Agent will get in touch with you soon.
with best regards,
Bianca
Hallo. Ich habe einen gebrauchten robomow rc304 Rasenmäher gekauft. Ich kann ihn nicht registrieren, Seriennummer: RC1450080134, bitte helfen Sie. Danke
Hello, I bought a robot, TS1000, and the previous owner did not log out of the app, I can not register in my app, he gave me all the documentation, he says that he does not remember the address where it was registered, because he did not use it for more than 3 years
Also, I didn't get any response from the support service
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