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The robot does not auto-depart from its base station.

This article contains the following sections:

 

 

For RC, TC, MC models

Press any key on the robot’s panel. If the robot is not reacting to none of the buttons, and the System Switch is On, toggle the System Switch to Off position, and push the robot on the Base station in order to try refreshing the battey. When the robot starts recurrent resets, change the System Swtich to On, and let the robot be charged to full, at least 24 hours. Wait to see if the robot auto depart to mow as expected. If it won’t, proceed with the diagonisis below.

Q1 -Press the OK button and observe if there is an error displayed on the robot.

Did you have an error message on the robot’s display?

If Yes – Follow the error message list which exists in article Error Message Table

If No (the robot doesn't show any error) – click 'HOME' button and observe the No Depart Reason from the list below:

Description of No-Depart Codes

Code Description Corrective Action
0 None. Automatic departure is working properly. None. Wait for the end of current charging cycle.
1 Mower’s battery is not yet in the required state for automatic departure. None. Wait for the end of current charging cycle. May take longer than usual.
2 Inactive Time is activated. No automatic departure during the Inactive Time. None. Validate Inactive Time settings (see Section 6.4.1).
3 Mowing cycle is completed. Waiting for the next scheduled operation. None
4 Humid conditions or rain were detected during the last 30 minutes. · None. If the rain has stopped, wait for at least another 30 minutes.

· If there was no any rain at all, adjusting the rain sensor’s sensitivity by pressing the settings button for 4 seconds (Menu P008).
(27) - High sensitivity (detects rain fast)
(25) - Med sensitivity
(20) - Low sensitivity (detects rain slowly)
It is recommended to avoid setting value higher than 27. 

 
5 The mower is switched off. Switch on the Safety Switch.
6 Demo mode is enabled Disabled Demo mode by going to Service --> Menu P236.
7 User response (interaction) is required in order to continue the current operation. Acknowledge the error message.
8 Multiple consecutive mowing operations were shorter than expected. Usually accompanied by U018 (“Operation time is shorter than expected”). · Inspect the mower’s blade and drive wheels.
· Battery run-time may be too short.
9 One-Time setup is running. One-Time setup should be completed before the automatic operation can start.
10 Automatic operation is disabled by menu P021. Enable automatic operation through menu p021.
11 Program on/off flag in the EEPROM is disabled. Enable automatic operation through menu P021 or through the APP or through the Power Box.
12 Automatic operation is put on pause by the Power Box. Un-pause automatic operation on the Power Box or through menu P021.
13 All weekdays are set as inactive days. Validate Inactive Time settings (see Section 6.4.1).
14 The mower is being charged directly by the Power Box (via the DC connector). Disconnect the DC cable from the mower. Put the mower in the Base Station.
15 Battery cells are being balanced in special charging mode. None. Wait for the end of the current charging cycle. May take longer than usual.
16 The mower is in the Base Station, but there is no charging voltage supply. · Inspect the Power Box’s connection to the Base Station.
· Confirm that nothing is blocking the charging pins.
17 Low ambience temperature None. The mower will automatically depart when it gets warmer.
18 Sub-Zone entry problem. The mower was unable to enter one of the Sub-Zones. Refer to U090-U093 in Section 9.3.


If until now nothing valid was found, proceed to Q2.

 

Q2 -Make sure the Power Box is connected to the main power socket. Check that Power Box display indicators #1 and #3 are functioning well. Check that indicator #2 is not switched to ON = robot in Pause (a red light will be displayed). See the explanation in the table below for each number.

 

1. Docking Indicator - Mower is in it's base station

2. Automatic Indicator - Mowing schedule is in pause mode

3. Operating Indicator - Mower is not in the base station

4. Wire Indicator - The perimeter wire is cut, disconnected or too long

5. All indicator flahs - Mower didn't return to the base station after 4 hours of departure.

6. All indicator flahs and beeps - Theft detection

 

 

Is indicator #2 ON (a red light is displayed)?

If Yes - proceed to Q3.

If No- proceed to Q4.

 

Q3 -Press for two seconds on the Pause button to release the halt (the red light will disappear). Wait until the robot departs automatically out of the Base Station to mow.

Does the robot depart from the Base Station Automatically?

If Yes – Let the robot run a few days and observe a clean cut lawn.

If No – Proceed to Q4.

 

Q4 -Check that the Inactive time on the robot was set correctly. Is it configured correctly?

If Yes - Proceed to Q5.

If No - Correct the Inactive time accordingly, and wait until the robot departs automatically out of the Base Station to mow.

 

Q5 - Do you use a Robomow App on your smart device?

1. This button enables/disables automatic operation.

If Yes - Make sure the Automatic depart was not
deactivated. Gray means that the automatic depart
is set to Off. If the auto departs button is active
(yellow), proceed to Q6.

If No - Proceed to Q6.

 

Q6 - Push the robot onto the Base Station and wait a few
minutes. Is the House icon seen on the left
screen side of the display?

If Yes - It means the robot detects that it is at the Base Station (which is correct). Contact Robomow hotline for further investigation.

If No - It means the robot detects it is in Winter Charging mode (which is not the case). Proceed to Q7.

 

Q7 -Remove the robot from the Base Station, Open the Base Station cover and disconnect the BLE board from the Base Station board. Click here for watching the video how to replace BLE board.

Push the robot back onto the Base Station. Wait a few moments, and check if the display is showing the Home icon on the left screen side of the display.

If Yes – Need to replace the BLE board.

If No – Need to replace the Base Station Board.

 

1. BLE board

2. Base Station board

 

 

 

For RS, TS, MS models

Press any key on the robot’s panel. If the robot is not reacting to none of the buttons, and the System Switch is On, toggle the System Switch to Off position, and push the robot on the Base station in order to try refreshing the battery. When the robot starts recurrent resets, change the System Switch to On, and let the robot be charged to full, at least 24 hours. Wait to see if the robot auto depart to mow as expected. If it won’t, proceed with the diagnosis below.

Q1 -Press the OK button and observe if there is an error displayed on the robot.

Did you get an error message on the robot’s display?

If Yes – Follow the error message list and act accordingly.

Message Displayed

Message Displayed

Probable Cause/Event

Base Problem

Robomow fails to enter the Base Station several times continuously.

Adjust the Base Station position.

Clean the contacts with a brush or piece of cloth.

Bumper Pressed

Bumper is constantly being pressed.

Move mower away from object that presses against the bumper.

Check Inactive Time

Too many Inactive Days and/or Hours have been set for your lawn area. Current settings will not be changed.

Mowing Frequency is too high for current settings of Inactive Time. The Inactive Time settings will be set to defaults.

Area setting is too high for current settings of Inactive Time. The Inactive Time settings will be set to defaults.

Decrease the number of Inactive Days and/or the number of Inactive Hours, to allow Robomow to complete mowing your lawn.

Decrease Mowing Frequency (see Section 4.3.2.2).

Decrease Area setting.

 

Check Mow Height

Mowing motor has faced an over-current for too long as a result of high grass or an obstacle that is stuck or wrapped around the blade.

Something is preventing a blade from rotating freely. Severe grass accumulation under the mowing deck; rope or similar object wrapped around mowing blade.

CAUTION – Switch off the Safety Switch before checking the blades.

Inspect blades for foreign material or debris preventing rotation.

Clean out accumulated grass clippings using a wooden stick.

Check Power

· Power Box is not plugged properly into the main
Power Box.

·  No power to plug socket or main power is shut off.

·  The mower or Charging Station contacts are dirty.

· Charging is not detected, although there is physical
contact between the mower and the Base Station contacts.

 

 

·   Confirm Power Box is plugged into the main

power plug socket.

·  Turn power on to the main plug socket.

Check the mains supply using another appliance.

· Clean the contacts with a brush or piece of cloth.

· Confirm a good connection of the Power Box to the Base Station.

Cross Outside

The Perimeter Wire is too close to the edge.

The lawn slope is too big.

Robomow cannot turn in place at the edge, which
causes the mower to slip out of the area.

Robomow has slipped out of the Perimeter Wire loop because of a sloping area or wet grass.

Remove the wire towards the inner side of the lawn.

Do not include an area with very steep slopes.

Fill holes and pits in the ground.

Increase the cutting height.

Drive Overheat
Cooling…

The drive motors have been working under a severe load for too long.

No need to do anything.

Robomow will renew the operation

automatically as soon as the drive motor

cools down.

Front Wheel Problem

The Front Wheel has left the ground for too long during operation.

·   If Robomow has driven onto an obstacle, raising the front end:
Remove or exclude the object from the mowing area.

·   If Robomow is being used on a slope too steep for safe mowing:
Exclude this from the mowing area.

·   If high grass is preventing the front wheel from fully riding on the ground:
Raise the cutting height.

·   If the ground contains large holes or indentations where the front wheel can drop into when passing across:
Fill these areas with dirt and level off.

Handle Lifted

The handle is lifted while trying to start the operation.

Push the carrying handle down back to its position to enable automatic operation.

Key Pressed

One of the operating panel buttons is constantly pressed.

Press to confirm the message and to continue operation. This message is displayed to inform only.

Keys Locked

Child Lock feature has been activated.

Press the Up arrow button and then press the Return button.
The Child Lock can be deactivated under the Settings menu.

Mow Overheat
cooling…

The mowing motor has been working under a severe load for too long.

No need for action – Robomow will automatically renew the operation, as the mowing motor will cool down.

No wire signal

Power Box / Perimeter Switch is not turned on or not connected to the zone intended to mow.

Power Box may need to be restarted.

The Perimeter Wire is not connected to the Base Station / Perimeter Switch.

The Perimeter Wire is cut.

Make sure the Base Station is connected to the mains supply.

Disconnect the Power Box from the mains power and reconnect after 10 seconds.

Check that the Perimeter Switch is connected to the correct zone and is turned on.

Check the connection of the Perimeter Wire to the Base Station / Perimeter Switch.

Check for a cut in the Perimeter Wire.

Rain detected

The operation is delayed as Robomow detects rain.

Robomow should resume operation 30 minutes after it stops to detect the rain.

No need for action.

The message is displayed as long as rain/humid conditions are detected by Robomow. Mowing will start automatically.

Raise Mowing Height

TurboMow mode has been activated.

It is recommended to raise the mowing height before starting the mower in TurboMow mode. Refer to sections 3.1 and 4.3.7 in the User Manual.

Recharge battery

The maximum operating time has been reached (displayed in non-Base Station zone).

Mower is searching for the Base Station but the battery voltage is too low to continue the searching process.

Connect the charger to the mower or place it in the Base Station for charging.

Drive the mower manually using the remote control or carry it by hand for charging in the Base Station.

Start elsewhere

Drive wheel motors have been working under a severe load during automatic or manual operation.

Check to ensure that the mower is not stuck, causing the drive wheels to slip.

Check the ground around the mower for holes or indentations. Fill with dirt and level off.

Check if the drive wheels are free to rotate and nothing blocks them.

Remove the mower away from this particular location and restart operation.

Start inside

Automatic operation is initiated while the robot is placed out of the Perimeter Wire loop.

Place the mower inside the lawn and press the button.

Stuck in place

· Robomow got stuck in place. It cannot continue driving.

· Robomow has difficulty turning in place because the front wheel is blocked by a hole or indentation. It’s caused the mower to turn in place without detecting a wire or bumper.

·   Check the ground for holes or indentions where the mower has stopped, and fill it with dirt and level off – especially in the area close to the perimeter, where the Robomow turns in place.

·  Verify that the area is not too steep.

Work mainly in dry conditions.

Check if the Perimeter Wire is not too close to the edge – remove if required.

Verify that the mowing deck is not set too low.

Sub-Zone X Problem

Sub-Zone 1/2/3/4 entry problem.

The mower either fails to leave / bypass the Base Station on its way to the Sub-Zone, or fails to enter the Sub-Zone.

The mower will try to reach the Sub-Zone every two hours. If the mower fails to reach the Sub-Zone within three attempts, it will stay in the Base Station until the end of the current mowing cycle.

The mower will not skip to the next Sub-Zone (if there is any), if it fails to reach the current one.

Try to start manual mowing (refer to section 4.5 – Manual Operation). Check if something disturbs the mower’s driving backwards and/or bypassing the Base Station. Confirm the mower drives along the perimeter wire and doesn’t fall off the lawn’s edge, when it departs from the Base Station.

Confirm that the mower is able to follow the perimeter wire along the narrow pass until it reaches the Sub-Zone. Refer to section 2.2.2 for instructions on how to properly set a narrow pass.

Switch off
before lifting

The user carries Robomow manually while the Safety Switch is On .

Switch Off the Safety Switch before carrying Robomow.

Waiting for

Signal…

Robomow has stopped the operation: it does not detect a signal.

Check the power to the Power Box.

It may be an electrical power interruption. There is no need to do anything. Robomow will renew operation as soon as power is back.

 

 

If No (the robot doesn't show any error) – press the UP arrow for 3 seconds and observe the No Depart Reason from the list below.

Description of No-Depart Codes

Code

Description

Corrective Action

 

0

None. Automatic departure is working properly.

None. Wait for the end of current charging cycle.

 

1

Mower’s battery is not yet in the required state for automatic departure.

None. Wait for the end of current charging cycle. May take longer than usual.

 

2

Inactive Time is activated. No automatic departure during the Inactive Time.

None. Validate Inactive Time settings (see Section 6.4.1).

 
 

3

Mowing cycle is completed. Waiting for the next scheduled operation.

None

 

4

Humid conditions or rain were detected during the last 30 minutes.

· None. If the rain has stopped, wait for at least another 30 minutes.

 

· If there was no rain at all, consider adjusting the

 

rain sensor’s sensitivity (see P008 in Section 6.4.2), or call the Robomow Hotline.

 

5

The mower is switched off.

Switch on the Safety Switch.

 

6

Demo mode is enabled.

Disabled Demo mode by going to Service à Menu P236.

 

7

User response (interaction) is required in order to continue the current operation.

Acknowledge the error message.

 

8

Multiple consecutive mowing operations were shorter than expected. Usually accompanied by U018 (“Operation time is shorter than expected”).

· Inspect the mower’s blade and drive wheels.
· Battery run-time may be too short.

 

9

One-Time setup is running.

One-Time setup should be completed before the automatic operation can start.

 

10

Automatic operation is disabled by menu P021.

Enable automatic operation through menu p021.

 

11

Program on/off flag in the EEPROM is disabled.

Enable automatic operation through menu P021, through the APP, or through the Power Box.

 

12

Automatic operation is put on pause by the Power Box.

Un-pause automatic operation on the Power Box or through menu P021.

 
 

13

All weekdays are set as inactive days.

Validate Inactive Time settings (see Section 6.4.1).

 

14

The mower is being charged directly by the Power Box (via the DC connector).

Disconnect the DC cable from the mower. Put the mower in the Base Station.

 

15

Battery cells are being balanced in special charging mode.

None. Wait for the end of the current charging cycle. May take longer than usual.

 

16

The mower is in the Base Station, but there is no charging voltage supply.

· Inspect the Power Box’s connection to the Base Station.

 

· Confirm that nothing is blocking the charging pins.

 

17

Low ambience temperature

None. The mower will automatically depart when it gets warmer.

 
 

18

Sub-Zone entry problem. The mower was unable to enter one of the Sub-Zones.

Refer to U090-U093 in Section 9.3.

 
 

If until now nothing valid was found, proceed to Q2.

 

Q2 -Make sure that the Power Box is connected to the main power socket. Check that Power Box display indicators #1 and #3 are functioning well. Check that indicator #2 is not switched to ON, meaning the robot is in Pause (a red light will be displayed). See the explanation in the table below for each number.

 

1. Docking Indicator - Mower is in it's base station

2. Automatic Indicator - Mowing schedule is in pause mode

3. Operating Indicator - Mower is not in the base station

4. Wire Indicator - The perimeter wire is cut, disconnected or too long

5. All indicator flahs - Mower didn't return to the base station after 4 hours of departure.

6. All indicator flahs and beeps - Theft detection

 

Is indicator #2 ON (a red light is displayed)?

If Yes - proceed to Q3.

If No - proceed to Q4.

 

Q3 -Press for two seconds on the Pause button to release the halt (the red light will disappear). Wait until the robot departs automatically out of the Base Station to mow.

Does the robot depart from the Base Station Automatically?

If Yes – Let the robot run a few days and observe a clean-cut lawn.

If No – Proceed to Q3.

 

Q4 -Check that the Inactive time on the robot was set correctly. Is it configured right?

If Yes - Proceed to Q5.

If No - Correct the Inactive time accordingly, and wait until the robot departs automatically out of the Base Station to mow.

 

Q5 - Do you use a Robomow App on your smart device?

1. This button enables/disables automatic operation.

If Yes - Make sure the Automatic depart was not deactivated. Gray means that automatic depart is set to Off.
If the auto departs button is active (yellow), proceed to Q6.

If No - Proceed to Q6.

 

 

Q6 -Push the robot onto the Base Station and wait a few minutes. Is the Power plug icon seen on the left screen side of the display?

If Yes - It means the robot detects it is in Winter Charging mode (which is not the case). Contact Robomow Hotline for further investigation.

If No - It means the robot detects it is on the Base Station (which is correct). Contact Robomow Hotline for further investigation.